Terms & Conditions

1. General Information

These Terms and Conditions govern your use of our website and the purchase of our products. By using our services, you accept these terms in full. If you disagree with any part of these terms, please do not use our website or services.

2. Products & Services

We offer handcrafted gelato, pastries, and related dessert products. All product descriptions, prices, and availability are subject to change without notice.

• We reserve the right to limit quantities purchased per person or household
• Product images are for illustration purposes only and may differ from the actual product
• We strive to display accurate colors, but actual product colors may vary depending on your device
• Seasonal flavors and limited editions are subject to availability

3. Pricing & Payment

All prices are listed in Qatari Riyal (QAR) and are subject to change without prior notice.

• Prices include applicable taxes unless otherwise stated
• We accept cash, credit cards, and debit cards
• Payment is required at the time of purchase
• We reserve the right to refuse service or cancel orders at our discretion

4. Food Safety & Allergens

Your safety is our priority. Please be aware of the following:

• All our products may contain traces of milk, eggs, wheat, tree nuts, peanuts, soybeans, coconut, and soy
• We cannot guarantee allergen-free products due to shared equipment and facilities
• Detailed allergen information is available at our store and upon request
• Customers with severe allergies should exercise caution and inform staff before ordering
• We are not liable for allergic reactions resulting from consuming our products

5. Storage & Consumption

To ensure the best quality and safety:

• Gelato should be stored at -18°C (0°F) or below
• Consume within 7 days of purchase for optimal taste and texture
• Do not refreeze melted gelato
• Keep products away from strong odors and in sealed containers

6. Returns & Refunds

Due to the perishable nature of our products:

• We do not accept returns or exchanges on food items
• Refunds may be issued at our discretion for defective products or service errors
• Complaints must be reported within 24 hours of purchase
• Photo evidence may be required for refund claims

7. Online Orders & Delivery

If we offer online ordering or delivery services:

• Orders must be placed during business hours
• Delivery times are estimates and may vary based on location and demand
• We are not responsible for delays caused by factors beyond our control
• Products must be inspected upon delivery; issues must be reported immediately
• Minimum order values may apply for delivery

8. Intellectual Property

All content on our website, including text, images, logos, and recipes, is the property of Gelato Di Pacio and is protected by copyright laws.

• You may not reproduce, distribute, or use our content without written permission
• Our brand name, logo, and product names are our trademarks
• Unauthorized use of our intellectual property may result in legal action

9. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. By using our services, you consent to our collection and use of your data as outlined in our Privacy Policy.

• We collect only necessary information for order processing and communication
• Your data will not be shared with third parties without consent
• We implement security measures to protect your information
• You have the right to request access to or deletion of your data

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product in question
• We are not responsible for allergic reactions or health issues resulting from product consumption
• Use of our products is at your own risk

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Qatar.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us: